Refund policy

At Briza Fine Jewelry, we want you to love your jewelry. We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, undamaged, with any original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at brizacollections@gmail.com. If your return is accepted, we will provide you with return instructions and the appropriate return shipping information.

Items sent back to us without first requesting and receiving return authorization will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We strongly recommend using a tracked and insured shipping service, as Briza Fine Jewelry is not responsible for returned packages that are lost or damaged in transit.

You can always contact us with any return questions at brizacollections@gmail.com.

Damages, Defects & Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item is damaged, defective, or incorrect.

Please include your order number and photos of the item when contacting us so we can evaluate the issue and make it right.

If the issue is determined to be our responsibility, Briza Fine Jewelry will cover the applicable return shipping costs and arrange a replacement, exchange, or refund as appropriate.

Exceptions & Non-Returnable Items

Certain items are final sale and cannot be returned or exchanged, including:

• Custom-made jewelry
• Personalized or engraved jewelry
• Jewelry that has been altered, resized, or modified at the customer's request
• Sale or clearance items marked as final sale
• Gift cards

Returned jewelry must be in its original condition. Items showing signs of wear, scratches, damage, alteration, misuse, or missing components or packaging may be refused or may be subject to a deduction from the refund based on the item's condition.

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

Exchanges

If you would like a different size, style, or item, please contact us.

In most cases, the fastest way to receive the item you want is to return your original eligible item and, once the return has been accepted, place a separate order for the new item.

Custom, personalized, engraved, or otherwise final-sale items are not eligible for exchange.

Return Shipping & Original Shipping Costs

Customers are responsible for the cost of returning an eligible item unless the item arrived damaged, defective, or incorrect.

If your original order received complimentary/free shipping, the actual shipping cost originally incurred by Briza Fine Jewelry to ship your order may be deducted from your refund.

Any shipping charges paid by the customer at checkout, including expedited or upgraded shipping, are non-refundable unless the return is the result of an error by Briza Fine Jewelry or the item arrived damaged or defective.

European Union 14-Day Cooling-Off Period

Notwithstanding the policy above, if merchandise is shipped into the European Union and applicable law provides you with a statutory right of withdrawal, you may cancel or return an eligible order within 14 days, subject to applicable legal exceptions.

The item must be returned in the same condition in which it was received: unworn, unused, with tags, and in its original packaging, along with proof of purchase.

Custom, personalized, or made-to-order products may be excluded from the right of withdrawal where permitted by applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the eligible refund amount will be issued to your original payment method within 10 business days, less any applicable shipping costs or other deductions described in this policy.

Please keep in mind that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at brizacollections@gmail.com.

Briza Fine Jewelry reserves the right to refuse returns that do not meet the requirements of this policy.